I take a different approach to most mentors out there
I understand the challenges of entering the real world and becoming confident in your skills so you can be successful in your career as a physiotherapist (because I've been in your shoes).
I show you exactly what to focus on that can really move the bar to a successful practice, not just give you more continued education that doesn't make a difference.
I know you have a lot of choices in who you read and follow, so I aim to earn your trust with everything I do. If you're curious, here's a little bit about me.
Around 10 years ago I was a new graduate eager to start my career as a Physiotherapist (PT) in private practice.
My passion was always orthopaedics. And I had aspirations to become a GREAT clinician, an expert in orthopaedic practice, pay off my student loans and one day open MY OWN clinic.
23 and ready to conquer the Physio World, one UofT unit at a time.
I had a vision to work in a private clinic that patients loved coming to and my coworkers and I loved to work at. I wanted to create an environment that nurtured everyone’s highest potential to deliver the highest quality patient care. And I wanted to build a reputation for myself and be known among the local community I practiced. Furthermore, I wanted to build a name that was recognized amongst my peers and colleagues.
When I was at the beginning of my career, the primary driver in my mind when choosing my first job was mentorship. Preferably with physios onsite who were dedicated to continuing education, and in particular, teaching me manual therapy. But I soon found out, it wasn't so easy to find great mentors.
So there I was... at 24 years old, starting my career in a small town with all the motivation in the world to deliver the highest quality patient care. But I had no business experience to understand the ins and out of a real world private health practice.
I soon found out there was much more to private practice than I bargained for. Before long, I quickly felt like I was in over my head.
I thought I knew my stuff. After all, during physio school I rocked my exams, I received distinction on my placements… and yet every patient that came through the clinic door seemed to have a presentation that I had never seen or heard of before.
These patients were not ‘straight forward’ like the textbooks outlined.
I felt like I didn’t know anything.
And I didn’t understand, how could this be. I mean, 6 years of school and I couldn’t differentiate “shoulder pain” from a “local rotator cuff problem” versus a “cervical spine referred pain” - I was in deep and I didn’t know what to do.
I even began to question whether I chose the right profession!
Soooo many doubts started to enter my mind...
How could I be a GREAT clinician if I couldn’t even diagnose a patient?
If I didn’t have the right diagnosis, was my treatment plan even right, or going to be helpful?
Should I refer patients to the other PT staff if I didn’t know?
The other PTs on staff didn’t offer much help, other than to say “you’re just a new grad, you’ll figure it out with time.”
But when you want to impress your boss and get the best outcomes for patients, that really didn’t help at all!
So with each patient that came in, I continued to feel puzzled by the problems and the process. So I thought the solution was to take more post-grad courses, which is what I did.
I spent thousands (and thousands) of dollars and countless hours on courses, only to feel more confused. I felt like I was regressing, rather than progressing.
Then, one day when I met with a group of colleagues (much more experienced than me), some who worked within the healthcare industry, and some that worked outside of healthcare, an amazing thing happened…
I had an “aha moment”... I realized what I was missing…
The thing that was missing was that mentorship I knew I needed from the very beginning.
So I decided to reach out to the clinic owner to see if he would support the idea of mentorship. I was fortnate that he did.
We sat down and mapped out a development blueprint and identified a mentor in one of the other staff PTs. We set a weekly schedule of direct mentorship time. Finally a formal opportunity to review cases, share successes and challenges, practice skills and consolidate course work into practice.
Finally things started to change. Having the chance to practice clinical skills and talk about patient cases, I could feel my confidence improve after each session…
When patients came in for treatments, it all seemed less puzzling.
I added an initial assessment process. I gained effective treatment approaches. And I mastered new techniques and exercises - all from having the mentorship sessions.
My patients seemed to respond much better to the treatments and I thought I was doing a great job and making great advancements.
Until the clinic owner requested to meet with me one day…
I was shocked to learn I wasn’t doing a good job. He wasn’t happy with my performance at all. He said I was performing below average, that I had a self-discharge rate of over 30%, that my patients weren’t returning after 4 visits, I had no family/friend referrals, no product sales, and the list went on…
I felt deflated. I honestly felt blindsided by this meeting. I didn’t even know he was tracking all of these “things.” For instance, Key Performance Indicators (KPIs) - I didn’t even know what that meant (after years of schooling we never learned this, ever)!
So after my initial shock and worry from this meeting, I spoke to the senior PT who was mentoring me and asked if he was willing to compare our “KPIs” and help me better understand the “why” behind them. And what I can do to fix them - I felt that I needed to act quickly or my job was on the line?!
I Realized What Was Most Important To My Patients
Then, one day I had another epiphany that really opened my eyes…
My mentor said: “Darryl, there is more to being a physio than being a technician and good with your hands - you need to be a master at relationship building and connecting with your patients. Building rapport and trust all comes down to your communication.”
Well... that’s just great, yet another topic got little to no attention in several years of schooling!
But this conversation with my mentor inspired a realization...
I suddenly realized that being an GREAT clinician not only requires good clinical skills, but also excellent customer service and interpersonal skills.
I realized that the patient journey is much more complex than “how long should the mobilization be,” or “should I oscillate or sustain a glide.”
What’s important is creating an experience for the patient that keeps them engaged so they adhere to and complete a prescribed care plan. And ultimately, this results in better outcomes.
So there it was…
It wasn’t that I was a “bad” physio at all. I just needed to work on my soft skills to improve patient engagement. I wasn’t communicating my treatment plan well enough and getting the patient to “buy in” so they’d commit to all of it.
And so, my mentor and I adapted our mentorship sessions to re-align the goals to the KPIs the owner was monitoring - my mentor saved me from losing my job!
In fact, my mentor was great. He showed me I had to get better at:
- Driving patient happiness
- Talking to my patients
- Building rapport during the initial assessment
- Communicating my care plan and getting patient buy-in
- Measuring their satisfaction and experience with me and the clinic
- Using outcome measures to track progress and adapt treatment plans
- Monitoring my caseload to identify patients who may drop off (self-discharge)
- And most importantly, understand my KPIs and how they impact my patient outcomes and my performance in the clinic!
When I met with the clinic owner for the next quarterly review, my KPIs had improved 120% . My self-discharge rate was now under 15% and my patient happiness score was 97% - the owner was very pleased with my progress.
I was increasing my word-of-mouth referrals and my caseload was growing weekly. And if I was able to maintain this growth he would consider a $2000 bonus - woot woot!
Finally I thought, “I can do this job with the best of them!”
I now knew I was offering a great service to my patients (I had the highest happiness score of all the therapists in the clinic), my patients became loyal followers (referred their family and friends), and we had a great team culture in the clinic.
Going to work was FUN!
The desire I had going into physio school came back - I loved being a physio, and my desire for greatness was restored!
The reason I am telling you this story is because what I learned out of this entire process is that: everyone NEEDS a mentor!
Networking and learning from one of the GREATs, Tanja Yardley - not my wife, not my sister, no relation 🙂
Though it might seem like common sense that everyone needs a mentor, it took me more than 6 months into my first job to realize this. I was also blinded by the sexiness of clinical skills, rather than the need to have business acumen in practice.
And I know many new grads who never receive mentorship at all!
As a new graduate, you need help and support.
- You need someone to teach you the strategies and practical tactics that improve patient engagement, and enhance patient outcomes, and earn you those friends/family referrals.
- You need someone to bring the business acumen out of you.
- You need someone to help you solve the mystery of KPIs.
- You need help to identify those key elements of your performance status.
- You need to understand how to set progressive benchmarks with clinic owners.
- You need support to tease out your expertise in the field.
- You need someone to help you form clarity for the next move in your personal and professional life.
SUNday FUNday - teaching and coaching, followed by beers and shoPTalk
That’s why I created Mentorship Bootcamp.
I created Mentorship Bootcamp to save you 10 years of hard work and struggles, and help you accelerate your career and become an ALL-STAR clinician that all patients love.
Trust me, I never realized that the mentorship experience early in my career would translate into my successes:
- Achieved my FCAMPT status within 3 years of my practice!!
- New clinics and startups
- Development of a national “Professional Development” program
- Chairing over 2000 private practitioners and clinic owners across the country.
- Director of a network of 15 multi-disciplinary private clinics.
- Clinic ownership.
- Professor of the Business and Entrepreneurship course
- Teaching business and practice management to over 250 PT students at 4 Canadian universities.
- Consulting with physicians and specialists, and other industry businesses.
- Or being an author, clinical researcher, and speaker (over 60 speaking engagements nationally and internationally)!!
That’s the kind of power mentorship brings. It turns you into a superhero clinician and supercharges your career - it really is that powerful!
Celebrating Autumn Crisafulli's award (Western 2016) along with one of the great Leaders in our profession, Joe Putos
Universities I teach at
Why Mentorship Works
I created Mentorship Bootcamp because I want to give you access to the same mentorship opportunities I had, so you can fast track your career, find out your highest potential, and share your best self with your colleagues and patients.
And you can trust I know what I'm doing.
- I have developed mentorship programs for over 100+ clinics.
- I created a mentorship and research division for a network of 15 private clinics in Ontario.
- I have a proven track record of doubling caseloads and profits, increasing product sales, practicing with assistants, hiring and training superstar physios, and linking business and performance metrics.
- I have spent over 10 years researching and implementing the patient|consumer-experience in my practice. And more than 5 years educating fellow therapists on the importance of this topic.
Demonstrating an assessment technique on my course - "The Hip Complex: Breaking Down the Barriers to Better Outcomes"
My vision is to build a legacy career that makes a difference in the physio profession. I want to be a mentor to you so you can then become a mentor for our future physio leaders.
Not only will you become highly successful yourself, but together we will create a movement of game changers that will take the physio profession to a whole new level of success!!
If you can relate to my story and are currently struggling in your career, I invite you to apply for Mentorship Bootcamp where you'll gain all my hard-earned knowledge and proven systems to becoming a successful physio.
When you join Mentorship Bootcamp, I will share everything. And whatever it is you need, you can ask me and I'll be here to help guide the way.
Just click on the green button below and we'll organize a 30-45 minute chat so we can talk about your career goals and see if we're a good fit to work together.
LOOK AT THE RESULTS MY MENTEES
As a Physiotherapy student, I had the privilege to mentor and learn under Darryl both in placement and research activities. Darryl's mentorship and support helped shape me into the professional I am today - not only does he provide clinical and biomechanical knowledge, but he teaches the skills many mentors do not, including "soft skills" such as empathy and client rapport, business and financial skills, negotiation and performance metrics. As a new graduate, I am a more well-rounded and have increased confidence in my skills because of Darryl's ongoing teaching and support.
Darryl had a tremendous impact on my development as a clinician and leader. Darryl mentored me as new grad physiotherapist five years ago and he has coached me ever since. As a young PT, Darryl designed a mentorship program that built my confidence, competence, and caseload. He was always available for leadership coaching 24/7. Under his wing, I progressed to becoming a Clinic Director within my first year of practice, served on the CPA Private Practice Division Executive, and most recently took the plunge into the greatly rewarding experience of clinic ownership. I owe a huge part of my professional success to Darryl and am grateful to have met him.
I believe the mentorship Darryl provided was invaluable and has accelerated my professional intelligence significantly, especially as a new PT grad. He guided me on how to best manage a caseload and critically navigate and solve complex issues with patients and colleagues. He taught me how to critically evaluate key performance metrics and use it as a reflection tool to better both my professional and clinical practice. I also learned how to apply these performance scores to earn me more money following my performance review. This mentorship experience has allowed me to understand and maximize my earning potential as a PT. Thank you Darryl for such an elite experience!
I just wanted to say thank you for bringing me on board to your clinic and for everything you've done for me since. I am very grateful, you taught me so much and supported me throughout. You are a true leader in our field and you inspire those around you to be better. I consider myself very lucky to have been under your tutelage as a young PT grad.
Clinic Manager | Med School
Darryl's mentorship has been invaluable in my career. He has an ability to meet people at their level and figure out what would be the most beneficial next steps in their professional and clinical development. I was mentored by Darryl for the first couple years of my career, focusing on both management and clinical skills. Had it not been for his coaching, I would be years behind where I am now. I can't recommend his mentorship skills highly enough. Through Darryl's support and direction I am now embarking on my journey to become a Physician.
Clinic Manager | Educator
My mentorship has been paramount to my success as a clinician and manager. Clinical mentorship throughout the process allowed me to feel completely prepared for my Intermediate and Advanced Examinations and lead to my success at earning my FCAMPT designation. Further mentorship in caseload and operations management have lead to my ability to consistently foster growth and productivity in the clinics that I have worked in. I now have the confidence to begin my own clinic endeavor, a major step in my career.
You're Invited To Join My Mentorship Bootcamp
I am currently accepting applications for a very limited number of very exclusive spots in Mentorship Bootcamp.
If your application is successful, I will transform your practice from ordinary – to one that is remarkable without you experiencing burnout (like many other therapists in the field do).
If your goal is to get (continue) the business training and career mentorship you wanted in physiotherapy school - to succeed in today’s competitive market (and be a superstar physio) – then Mentorship Bootcamp will help you do that (faster than you could imagine).
We don't know, what we don't know. Always look for opportunities to learn from others.
Here's What To Do Next
All you need to do is TAKE THE FIRST STEP, click on the green button below and send in your application.
I’ll also give you some strategies you can use right now to improve your practice and job satisfaction!
And as an added bonus, I will give you my ‘Ultimate Guide on Negotiating Your Contract' - to earn what you deserve, even if you're employed already.
I only accept a limited number of applicants per quarter and I wouldn't want you to miss out on being chosen, or have to wait for our next round.
You've really got nothing to lose and everything to gain. So apply now and let's move you toward your dreams of being that ALL STAR physio.
Just click on the green button below and let’s begin creating career-changing opportunities for you!
READY? SET? GO!
Here’s What Will Happen Next
Once you’ve filled out the application, I will call you to speak more about your career goals and gather more information so we can accurately plan out your career as a physiotherapist, and see if we're a good fit to work together in Mentorship Bootcamp.
You'll hear from me within 24 business hours after submitting your application.
Your initial call will be between 30 -45 minutes. This is where we really begin working to figure out exactly what you need, and how to make it happen.
At that point if you see the value in working together, great. We’ll talk and see if I’m able to take you on as a mentee.
If you don’t want to move forward, that’s fine too.
Worse case scenario, you would have received some free advice from me, which will help you generate more money or be a better clinician.
Ultimately my Mentorship Bootcamp is for people who take action and know a good opportunity when they see one.
If that’s you, today is the day you step up and take your career to the next level.
Click the button below to submit your application.
I will be in touch ASAP to schedule a time to chat.